Refund policy
Overview
At Flashora, customer satisfaction is extremely important to us. We want every customer to have a positive shopping experience when purchasing our kitchen tools and gadgets. If for any reason you are not completely satisfied with your purchase, we are here to help.
This Return and Refund Policy outlines the conditions under which products purchased from Flashora.store may be returned, exchanged, or refunded.
By placing an order through our website, you agree to the terms outlined in this policy.
Return Eligibility
We accept returns under certain conditions to ensure fairness for both our customers and our business.
To be eligible for a return, the following conditions must be met:
• The item must be returned within 30 days of delivery
• The item must be unused and in the same condition that you received it
• The item must be returned in its original packaging
• Proof of purchase or order confirmation must be provided
Items that do not meet these conditions may not be eligible for a refund or exchange.
Non-Returnable Items
Certain types of items may not be eligible for return, including but not limited to:
• Products that have been used or damaged after delivery
• Items returned without original packaging
• Products returned more than 30 days after delivery
• Items marked as final sale or non-returnable
If you are unsure whether your item qualifies for a return, please contact our support team before sending it back.
Damaged or Defective Products
We carefully inspect our products before shipping. However, if you receive a product that is damaged, defective, or incorrect, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
• Your order number
• A description of the issue
• Photos of the product and packaging
Once our team reviews the information, we will determine whether a replacement or refund is appropriate.
Refund Process
Once we receive your returned item, it will be inspected by our team.
If your return is approved:
• A refund will be issued to your original payment method
• The refund will be processed within 5–10 business days
Please note that your bank or payment provider may require additional time to process the refund.
Return Shipping Costs
Return shipping costs are generally the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Shipping fees are non-refundable, unless otherwise stated.
If a refund is approved, any original shipping cost may be deducted from the refund amount depending on the situation.
Exchanges
We only replace items if they are defective or damaged.
If you would like to exchange an item for the same product, please contact our support team for assistance.
Late or Missing Refunds
If you have not received your refund after the stated processing time, please follow these steps:
- Check your bank account again
- Contact your credit card company or payment provider
- Contact your bank
If you have completed these steps and still have not received your refund, please contact us for further assistance.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@flashora.store
